Technical Support Manager (1-Year) - BYU-Pathway Worldwide
United States |
UT-Salt Lake City
ID 281956, Type: Regular Full-Time
BYU-Pathway Worldwide provides access to affordable higher education wherever the Church is organized, having served over 50,000 students in more than 150 countries in 2020. Working for BYU-Pathway is working for a compelling cause – one that develops disciples of Jesus Christ who are leaders in their homes, the Church, and their communities. The BYU-Pathway culture is fast-paced, innovative, and has elements of both startup and enterprise environments.
We are establishing a tier-2 technical support team and formal technical support processes across all support tiers to better serve our growing student population. We are seeking an experienced Technical Support Manager to do three primary things:
This position is a key leadership role responsible for all technical support work and technical support processes at BYU-Pathway, and reports to the CIO. The type of candidate we are looking for thrives in a player/coach role, as this role will not only be responsible for defining and maturing technical support processes but be personally performing tier-2 support work as well as hiring, training, and leading students to do the same under his/her direction. The Technical Support Manager will become the residing tier-2 technical support expert that student employees can lean on and build capability from. If you thrive on change, have a strong background in technical support and technical support leadership, and want to build something great from the ground up, this is for you. The position is currently approved as a full-time temporary position, which includes full BYU-Pathway benefits. The successful candidate can anticipate at least one year of employment, with a potential extension or potential transition to regular status, depending on performance and future approvals.
Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
Posting Notice/More Info.
This position is located at the Triad Center in Salt Lake City, Utah. Currently due to COVID-19 employees are working from home but occasional visits in the office are needed.
The position is currently approved as a full-time temporary position, which includes full BYU-Pathway benefits. The successful candidate can anticipate at least one year of employment, with a potential extension or potential transition to regular status, depending on performance and future approvals.
Please Note: All positions are subject to close without notice.
Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.